Guarantee
We
guarantee all our work. If we can't fix it, we don't charge
for it. And, "if it ain't broke, we don't fix it".
If we come out, odds are we can fix the problem. But if not,
the most we'll ever ask is that you pay for the drive (standard
trip charge), not the service time. We will always be honest
with you. If you are not 100% pleased with our work, please
talk to us. We will do everything we can to resolve the issue.
All
our repairs are fully guaranteed for a period of ninety days
from the date of service. This means that if the identical failure
re-occurs within that period, we will return to fix it free
of charge.*
All parts that we install carry the manufacturer's original
warranty. Generally this is twelve months, but please ask for
specific details. If the part is defective or fails under normal
use within the manufacturer's warranted time, we will return
to repair it. We will take care of contacting the manufacturer
and return the parts, and we will install the replacement parts
at no charge to you.
*
Our guarantee does not cover troubleshooting software issues
caused by the customer, or items that fail due to misuse. We
are not responsible for the failure of any installed part that
is supplied by the customer. If you wish us to install such
an item, you release us from any such claim.
(back)
Returns
We
strive for 100% Customer Satisfaction. We are a service-oriented
business, but we do sell certain parts and equipment. Unless
specifically stated otherwise at the time of purchase, we guarantee
all parts and equipment that we sell to be brand new.
We
offer a 15-day return policy for everything that we stock. Any
item may be returned within the first fifteen (15) days after
purchase. We will issue credit for the original purchase price
minus a twenty percent (20%) restocking fee. The returned product
must be in its original purchase condition, delivered to our
premises. If necessary or requested, un-installation and/or
pickup charges will apply.
We
offer a free replacement for any faulty or defective merchandise.
(see guarantee)
UN-SEALED SOFTWARE OR NON-DEFECTIVE SPECIAL ORDER ITEMS ARE
NOT RETURNABLE.
Privacy
Policy
You
are visiting the web site of 2 Wiz's, Inc.
We
understand that confidentiality is important to our clients
and visitors to our web site requesting information about our
services. As a general policy no personally identifiable information,
such as your name, address, or email address, is automatically
collected from your visit to this web site. If you choose to
provide such information to us, it is treated confidentially
and is not given, leased or sold to any third party for any
reason. If you send personal information to us, through forms
or email, we use that information only to provide services to
you or respond to your requests. Your email address will only
be used for communication between you and 2 Wiz's.
We
use reasonable precautions to protect our customers' personal
information and to store it securely. Sensitive information
that is transmitted to us online (such as credit card number)
is encrypted and is transmitted to us securely. In addition,
access to all of our customers' information is restricted. No
personal information is stored online.
Certain
non-personal information is recorded by the standard operation
of our web host's servers. Information such as the type of browser
being used, the operating system, your IP address, the date
and time our site is accessed and the pages visited, is gathered
for statistical purposes.. We use this information only to understand
how many visitors we get and how visitors use our web site so
that we can improve our site. This information is not provided
to any outside party.
If there is anything in these policies that concern you, or
that you would like explained more fully, please contact
us.
