We offer two flavors of remote support:

Web-Based On-Demand Support

This service does not require pre-installing or downloading software. Only a browser and an internet connection are required to launch a remote support session which will allow a technician to connect to your computer and securely share your screen, keyboard and mouse. You must initiate the connection and you retain control of your computer. You can disconnect at any time. We cannot reconnect unless you initialize the connection. All communication between your computer and ours is encrypted with industry standard Secure Socket Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption, the type used for online banking transactions.

 

Recurring / Unattended Support

This service does require you to download and install the LogMeIn software (it takes about 2 minutes). With your permission and password, it gives us the ability to connect to and work on your computer without you being present, and also to reboot and reconnect if necessary. As above,connections are secured using SSL. You retain control and can disconnect or uninstall the software at any time. You are notified on-screen anytime a connection is made.